Help & Support - FAQs

Disappearing Elements

Images / Branches / Central Ideas sometimes disappear?
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Dashed lines are appearing across my Mind Map

The problem you are seeing is caused by a small set of ATI graphics cards that are causing conflict with java drawing.

Currently we are searching for a solution that will allows users of these cards to experience iMindMap with full graphics acceleration.

However in the mean time there is a solution that you can implement.

Select Tools > Options > Advanced. Here you can decrease the amount of system resources being allocated to iMindMap. Please reduce the acceleration by using the slider - select the 'Lower' setting using the slider. Click on OK and then restart iMindMap to see the changes. If you still have problems please play around with the settings and you should be able to find a point that fixes this issue.

If you keep checking for updates [Help > Check for Updates] over the next few weeks we will be rectifying this problem ASAP.

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