Technical Support

Our Techincal Support Team are fully trained so they can effectively & quickly assist you with any query or problem that you may have.

We would advise you to consult our Frequently Asked Questions section or our comprehensive Help documents (Windows/Mac) before contacting us as these should be able to help you with your query.

If you are experiencing issues registering the software because ...

  • You don’t have an internet connection
  • A firewall is blocking access
  • Your proxy server settings are preventing access...
... then please visit http://www.imindmap.com/manualactivation/.

However, if you still need further support please contact our Technical Support Team by filling in the form below. By providing as much detail as possible will ensure that your request is directed to the appropriate department and that it is answered rapidly.

Please Note: Our Technical Support Team aim to respond within 48 hours between Monday and Saturday.

If you have not heard from us within this time please check your Email Spam Filter as sometimes our replies get filtered before they get to you.


Details
First Name:
Surname:
Email:
Company:
Country:
Purchase Information
Have you purchased iMindMap:
  • Yes
  • No
If yes: Order Reference:
OR Serial Number:
OR Date of purchase:
Problem or Question
Summary:
 
Description:
Please provide a detailed description of the problem or question. If you are experiencing a technical problem please include information on what is happening or not happening and what you are expecting to happen. Remember to state if any error messages are displayed and what these are.
Attach image:
Computer
Operating System:
Desktop:
Yes
No
Laptop:
Yes
No
Where do you use your computer:
What version of iMindMap you are running:

If you are not sure you can find out by going to Help > About within iMindMap. If you can’t access the program please let us know an approximate date when you installed the software.

*Fields shown in Bold are mandatory.
Send Request